Save the Date

11:00, Wednesday, 5 July 2017

Andover

Our next B2B networking event is to be held on Wednesday 5th July 2017 11.00 - 1.00

Improving your customer experience to increase revenue and customer loyalty?
Join us to hear from Kristy Davies-Sumpter, the MD of Zest Consultancy on how to increase your sales and retain loyal customers through improving your customer experience.
Kristy will share with you some key takeaways that you can implement back in your business, from customer journey mapping, voice of the customer surveys to sales process improvement.
As a Certified “Net Promoter Associate”, Kristy is fully conversant with use and impact of the powerful “Net Promoter Score” technique to drive customer loyalty and retention. In addition, kristy has been a head judge at the UK Customer Experience Awards, UK Employee Experience Awards and the UK Business Awards for the last two years.

For more information and to book your place telephone  01264 326326 or email andover@basepoint.co.uk